Shipping policy

Last updated: August 2026

Here's what happens between the moment you check out and the moment your parcel arrives.

Order Processing

Orders are processed Monday through Friday, public holidays excluded. Our goal is to have every order ready within 1–3 business days. Anything placed after 3:00 PM ET, or on a holiday, moves into processing on the next business day.

A few things can slow processing down — an incomplete payment, missing address details, or unusually high demand during peak season. When that happens we'll usually email you before going any further, so the delivery still goes smoothly. The moment your order leaves our facility, you'll get a shipping confirmation with tracking.

Delivery Windows

Once dispatched, parcels typically arrive within 5–12 business days, which puts the total time from order to doorstep at roughly 6–15 business days. Some influences on delivery are outside our control:

weather conditions
holiday periods
customs inspections
carrier volume and mistakes made by the shipping company

Even where we can't influence these things, we'll keep you as informed as the available information allows.

Carriers

Depending on your address and which fulfillment partner handles your order, we work with a mix of dependable carriers — USPS, UPS, FedEx, and DHL — to get your package to you as efficiently as possible.

Tracking Your Order

Your tracking link is emailed to you as soon as the order ships. The first carrier scan can take 24–48 hours to show up, so there's no reason to worry if the status doesn't move immediately.

Taxes and Duties

Your order total doesn't include any customs taxes or import duties your country may charge on incoming parcels. Where such charges apply, paying them is your responsibility. For information on the applicable rates, your national customs office is the right place to ask.

Important: Caldwell & Reed can't be held responsible for delays caused by customs clearance in the destination country. The customs authorities alone decide when a package is released, and we have no influence over that.

Address Accuracy

Please double-check your address before completing checkout. If a parcel comes back to us because the address was incorrect or incomplete, we'll contact you to arrange a reshipment, and additional shipping costs may apply.

Delayed, Lost, or Missing Parcels

If your order is running noticeably behind schedule, get in touch and we'll investigate.
If a carrier confirms a shipment as lost, we'll send a replacement or refund you in full.
If tracking shows "delivered" but the parcel is nowhere to be found, we'll help you file a claim with the carrier.

Please contact us within 7 business days of the expected delivery date so we're able to help.

Quick Overview

Shipping cost: free standard shipping on every order
Handling time: 1–3 business days
Transit time: 5–12 business days
Estimated delivery: 6–15 business days in total

All timeframes on this page are counted in business days (Monday–Friday) and exclude weekends and public holidays.

Order Cancellation

If you'd like to cancel after paying, contact us and we'll do what we can. We can't promise it will work, though, since orders are passed to the warehouse quickly. Once processing or shipping has begun, cancellation is no longer possible and you'll need to start a return instead.